I've mentioned my role as Chair of Southwark's Housing Scrutiny committee a couple of times on this blog. Since taking this on in May last year our biggest piece of work has been an investigation into the statistics used to measure performance in Southwark's housing repairs service. Sounds technical, remote and boring doesn't it? I will do my best to convince you otherwise. Back in July 2010, the committee had to decide which housing issues we wanted to look into. Councillors on the committee (from all parties) had just been through an election campaign in which we'd knocked on lots and lots of doors. Among Southwark's tenants, by far the biggest concern was the quality of the contracted-out repairs service. But there was a problem. All of the statistics used to measure the quality of the service showed not just good, but brilliant levels of performance. 99.9% of appointments made by contractors were kept. Satisfaction levels hovered around the 94% mark. 90%+ o...